Commercial name: Hôtel de l’ALMA
URL: www.almahotel.fr
Company, organization:
Registered Offices:
SAS HOTEL DE L’ALMA
32 Rue de l’exposition 75007 Paris
resa@alma-paris-hotel.com
Share capital: 120 000,00 EUROS
RCS (Companies register): B 632 042 800 R.C.S Paris
EU VAT number: FR 57632042800
Purpose of site: Promotion of the establishment
Director of publication, legal representative: M Dominique Benhamou / SAS YMB
Editorial Manager: M Dominique Benhamou
Web master, design, editing, artistic direction: Cendyn France SAS
Photography: Cendyn France SAS
Web hosting: Cendyn France SAS
President Cendyn France SAS : Michael Bennett
The site presents:
● Informative content
● A collection of personal data on line
French Data Protection Act: the site is the subject of a declaration to the Commission Nationale Informatique and Liberté (French Data Protection Authority). You have the right to access, modify, rectify and delete information that concerns you (art. 34 of the Loi Informatique et Libertés (French Data Protection Act)). To exercise this right, please contact: resa@alma-paris-hotel.com.
Ownership: The site and the information that it contains are protected by French intellectual property law and by international agreements. Except for use by immediate family members or private use, the site and any element of its content may not be reproduced, republished, retranscribed, modified or passed on without the prior authorization of the eligible party.
Preamble :
These general terms and conditions of sale (hereinafter, the "General Conditions") define the contractual relations between any non-professional user (hereinafter, the "Client") of the HOTEL DE L’ALMA (hereinafter, the "Hotel") and its website resa@alma-paris-hotel.com (hereinafter, the "Site"), operated by the company SAS HOTEL DE L’ALMA company registered with the Paris Trade and Companies Register under number B 632 042 800 (SIRET 632 042 800 000 11), whose registered office is located at 32 Rue de l ’Exposition 75007 Paris (hereinafter, the "Service Provider"), from the reservation until the Client's departure from the Hotel, as well as the conditions applicable to any reservation made through the Hotel's Site booking services.
The Service Provider reserves the right to modify, in whole or in part, the General Conditions at any time. In this case, the new version of the General Conditions will be available on the Site with its effective date. The applicable conditions will be those in force on the date of validation of the Client's reservation. The Client declares that they have read the General Conditions, whose prior acceptance is mandatory before validating any reservation. All validated reservations imply the express and complete acceptance of the General Conditions and the waiver of its own purchasing or other conditions. When the reservation is made on the Hotel's Site, the Client declares that they have read and accepted the General Conditions by checking the box provided for this purpose before validating the reservation. The Client has the option to save and edit these general conditions using the standard features of their browser or computer.
Scope of the General Conditions:
The General Conditions apply to all reservations made directly with the Service Provider or online via the Hotel's Site booking services. The General Conditions apply to all services offered by the Hotel. The recording of the reservation and the sending of the confirmation shall constitute proof of the transaction and acceptance of the operations carried out.
The Client declares that they are acting for personal purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity and that they have full legal capacity to enter these General Conditions. The Client declares that they are responsible for the use of the Hotel's Site booking services, both on their own behalf and on behalf of third parties, in particular minors. In this respect, the Client guarantees the truthfulness and accuracy of the information provided, both by themselves and by the minors under their care when making the reservation. Any fraudulent use of the Hotel's booking services, or any breach of the General Conditions may result in the refusal of access to the services offered and may give rise to legal proceedings before the competent courts.
Reservation :
It is recommended that anyone wishing to stay at the hotel should book in advance. The reservation will only be confirmed once the hotel owner has given his agreement. When making a reservation, the client must pay a deposit or provide a credit card number. The hotel contract is deemed to have been concluded as soon as the parties have reached an agreement. Reservations made on our site are effective after the booking fees have been debited. In case of rejection, the hotel may cancel the reservation. The hotel reserves the right to pre-authorize the credit card prior to the arrival date.
The consumer is solely responsible for their choice of services and their suitability for their needs, such that the liability of the service provider cannot be sought in this regard.
The consumer does not benefit from the right of withdrawal. He must respect the cancellation conditions of the reservation.
Payment :
The accommodation benefit is payable at the latest on the day of departure but may be requested on the day of arrival.
For long term rentals (1 week and more), bills must be paid weekly.
We accept the following credit cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash.
By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.
A valid credit card in the name of the customer will be required as a guarantee. A bank imprint is made as a guarantee upon the customer's arrival of a minimum of one night (equivalent to 5 nights for stays of 5 nights or more). In some cases, however, the imprint may appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Customer's bank before the actual debit is made. In this case, the balance will be automatically re-credited by the bank to the Customer and may eventually appear as a refund.
Room rates are per night. Failure to pay will result in the immediate expulsion of the Customer, subject to legal proceedings for the payment of his due. In case of dispute, the jurisdiction will be attributed to the Judge of the summary proceedings of the civil courts. In the event that the client is unable to provide a valid credit card, we will be forced to refuse the client's request to rent a room.
The hotel reserves the right to charge the client, using the credit card given as a guarantee at the time of reservation or on arrival, for any consumptions, nights or extras that have not been paid for on the day of departure. It is the same for any infringement or degradation noted after the customer's departure, the amount of the compensations will be debited on the customer's card. The latter may request an invoice corresponding to these deductions.
Unless proven otherwise, the data stored in the service provider's information system, on computer or electronic media, is probative regarding the reservations made by the client.
Consequently, this data may be produced as evidence in any legal or other proceedings and shall be admissible, valid, and binding between the parties in the same manner, under the same conditions, and with the same probative force as any document that would be established, received, or retained in writing.
Pricing:
All prices are indicated including all taxes (VAT included). The prices for the reservation are indicated before and during the reservation. The amount to be paid by the client considers the price per night multiplied by the number of nights, to which the selected options are added.
City tax :
The city tax is never included in the price of the reservation. It is in force in the commune and payable on the spot. Amount in force in 2024: 5.20€ per person and per night.
Cancellation / modification of reservation and commitment:
In case of modification or cancellation of a reservation, the client is required to give notice up to 2 days - 48 hours before the date of arrival at the latest. If the client fails to notify within the above time limits, he must pay as if he was staying in the house. Any rental started is due in full. Late arrivals or early departures can in no case give rise to a refund. - If cancelled or modified up to 2 days / 48 hours before date of arrival, no fee will be charged (email request).
- If cancelled or modified later, 100 percent of the total price will be charged (reservation request via email).
- In case of no-show, the hotel charges 100 percent of the total stay and will have the possibility to re-let the room.
- In case of modification during the stay, the hotel charges 100% of the stay.
Non-refundable reservation
Full payment of the amount of the stay at the time of booking, not modifiable and not exchangeable. The hotelier has the possibility to re-let a room without delay under the following conditions :
- Cancellation by the customer.
- Modification of the reservation by the customer.
- Non-presentation of the customer.
- Error by the client when making the reservation (dates, quantity of rooms, type of room).
Group :
A reservation is considered as a group from 5 rooms reserved. Specific conditions will be assigned.
Cancellation / modification of duplicate reservation :
In the event of a duplicate reservation due to an error on the part of the client, the latter may modify / cancel the reservation made by mistake within 24 hours (excluding arrival on the same day) following the reservation.
Acceptance of the general conditions of sale :
The general conditions of sale apply to all reservations. Any stay implies the acceptance of the special conditions and the internal rules of the hotel. Failure to comply with the above provisions will result in the immediate termination of the contract. In the event of non-observance of the hotel's internal regulations, the guest will be asked to leave the hotel without being able to demand any reimbursement.
The Client acknowledges having received, prior to confirming their reservation on the Hotel's website, in a clear and comprehensible manner and on a durable medium, these General Terms and Conditions and all pre-contractual information provided for in articles L. 221-5 and L. 221-11 of the Consumer Code, in particular:
• the essential characteristics of the services, considering the communication medium used and the service concerned.
• the price of the service and its ancillary costs;
• where the contract is not performed immediately, the date or period within which the Provider undertakes to perform the service;
• information concerning the identity of the Provider, their postal, telephone and electronic contact details and their activities, to the extent that they do not arise from the context;
• information concerning legal guarantees and their terms of implementation;
• the possibility of using conventional mediation in the event of a dispute;
• the non-applicability of the right of withdrawal;
• information concerning the existence of codes of good conduct, if any, as well as the terms of termination, modes of dispute settlement and other contractual conditions.
Complaints and claims:
Any complaint regarding a reservation must be addressed by the Client by registered mail with acknowledgment of receipt to the email or postal address of the Hotel, at the latest within fifteen (15) days following the last night, failing which it shall be time-barred: Hotel de l’ALMA 32 Rue de l’Exposition 75007 Paris.
In the event of a dispute between the professional and the consumer, the latter will try to find an amicable solution.
In the absence of an amicable agreement, the consumer has the possibility to refer the matter free of charge to the consumer ombudsman to which the professional belongs, namely the Association of European Mediators (AME CONSO), within one year of the written complaint addressed to the professional.
The referral to the consumer mediator must be made within one year from the date of the written complaint addressed to the professional:
- Either by completing the form provided for this purpose on the AME CONSO website www.mediationconso-ame.com.
- Either by mail addressed to the AME CONSO, 11 Place Dauphine - 75001 PARIS
Also, you will find the electronic link below to access the online dispute resolution platform on the official website of the European Union (RLL):
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.homes2.show&Ing=FR
IN THE EVENT THAT THE CLIENT DOES NOT RESPECT ONE OF THESE CONDITIONS, THE HOTEL WILL BE OBLIGED TO INVITE THE CLIENT TO LEAVE THE ESTABLISHMENT IMMEDIATELY AND WITHOUT ANY COMPENSATION.